Data Privacy Policy
This Privacy Policy explains how Ninlay collects, uses, stores, and protects personal information when you create an account, place wagers, play games, or otherwise use our online casino and sportsbook services in Canada. We value your privacy and set out what data we collect, why we collect it, and the choices you have about your information.
Types of data we collect
Personal data
When you register or verify your account we collect information such as your full name, date of birth, email address, phone number, government-issued ID details for KYC, and billing or payment information. We also retain account credentials, communication preferences, and any documents you provide for identity or address verification.
Technical data
We collect device and connection data including IP address, browser type, operating system, device identifiers, and location data where permitted. We also log user activity on the site - pages visited, games played, session timestamps, and error reports - to maintain service stability and detect fraud.
Transactional data
Transaction records include deposits, withdrawals, bet and game history, payment method details, and any correspondence connected to financial transactions. This data helps process payments, resolve disputes, and meet anti-money-laundering obligations.
How we use your information
Your information is used to operate your account, process payments, perform identity checks, provide customer support, and deliver the services you request. We use activity and transactional data to monitor for fraud, enforce terms of use, and improve site performance. With your consent we may send account notices and targeted service messages. We do not use personal data for automated decision-making that would have legal or similarly significant effects without informing you.
Data protection practices
We apply administrative, technical, and organisational measures to protect personal information. This includes encryption of data in transit and storage, access controls for authorised staff, and routine security monitoring. While we strive to safeguard data, no internet transmission is 100% secure, so we cannot guarantee absolute security.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login, analyse usage, and run marketing and analytics services. You can manage cookie settings in your browser or through our cookie banner where available. Third-party analytics and advertising partners may collect information independently under their own policies.
User rights
Canadian users have rights to access, correct, and request deletion or portability of personal data where applicable. You may also object to certain processing activities and withdraw any consent you have given. We will assess requests in line with applicable law and our operational requirements.
Access, correction, and deletion of data
To request access, correction, or deletion, contact us at [email protected]. We will verify your identity before acting on requests and will explain any limits to deletion such as legal or regulatory retention obligations.
Information sharing and third parties
We share information with service providers that support payments, identity verification, fraud prevention, hosting, analytics, and customer support. We may disclose data to comply with legal or regulatory requests and to protect our rights. All third parties are required to handle data in accordance with this policy and applicable law.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, communicated to account holders. The date of the latest update will be available on this page.